A leading airlines served non veg food to a passenger who had asked for Jain food.
The complainant filed a complaint asking for written apology and compensation of Rs.18 Lakhs
for hurting his religions sentiments and legal expenses of Rs.1 Lakh.
Following the decisions of the Hon’ble State Commission Delhi in FA-2007/820 in the case of Japan
Airlines –Versus- G.L.Aggarwal & Anr., decided on 19th September,
2008 in which compensation of Rs.5,000/- was awarded;
and the decision in FA-2008/899 in the case of Indian Airlines –Versus- Anil
Kumar Srivastave & Anr., decided on 21st November, 2008 in which compensation of Rs.20,000/- was awarded
The Central Mumbai Consumer Forum
Directed the airlines to pay Rs.20,000/- (Rs.Twenty Thousand Only) to the complainant as compensation for
hurting religious sentiments and Rs.10,000/- (Rs.Ten Thousand Only) to the complainant as cost of legal expenses.
(Pronounced on 23rd December, 2014)
link to the decision: